Thank you for shopping with Mushalo.com! We offer fast and reliable shipping to ensure your orders reach you on time. Please review our shipping policy below:

Shipping Methods & Charges

We offer various shipping options, including standard, expedited, and express shipping. Shipping charges are calculated at checkout based on the shipping method and destination. Enjoy free shipping on orders over 1000 to selected locations.

Processing & Delivery Times

Orders are typically processed within 7 business days. Delivery times vary:

c) Return Process:

To initiate a return, please contact our customer support team at feedbackmushaloventures@gmail.com with your order details. Once your return is approved, we will provide you with return instructions. Please ensure that the returned items are packed securely to avoid damage during shipping.

Refunds

a) Refund Eligibility:

Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. Refunds are issued to the original payment method used at checkout.

b) Refund Processing Time:

If your return is approved, your refund will be processed within 5 business days. The refund will appear in your account depending on your payment provider’s processing time.

Shipping Costs:

The cost of shipping your return is the responsibility of the customer, unless the return is due to a mistake on our part (e.g., wrong or damaged items). In such cases, we will provide a prepaid return shipping label.

Exchanges

a) Exchange Policy:

We currently do not offer direct exchanges. If you would like a different size, color, or item, please return the original product for a refund and place a new order on our website.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at feedbackmushaloventures@gmail.com with a description of the issue and photos of the damaged product. We will assist you in resolving the matter, either through a replacement, repair, or full refund, depending on the circumstances.

Cancellation Policy

a) Order Cancellation:

Orders can be canceled within 2 hours of purchase. If your order has already been processed or shipped, you may be eligible for a return once the item is delivered. Please contact our customer support team at feedbackmushaloventures@gmail.com for assistance.

b) Shipping Delays:

While we strive to deliver your order in a timely manner, delays may occur due to factors beyond our control. We are not responsible for delays caused by the shipping carrier or external factors.

Customer Support

If you have any questions regarding our refund and return policy, or if you need assistance with a return, please feel free to contact our customer support team at:

Mushalo.com

Email: feedbackmushaloventures@gmail.com
Phone: 8919615290
Address: Jehovah mansion, ground floor,54/A,5th A cross , Rajashree layout, munekolala -560037